GB Smart customer response trials workshop: Ofgem – Balancing innovation and complexity for consumers
Overview
Customer engagement is an essential part of all smart grid projects, but it is unfamiliar territory for distribution companies more comfortable with the technological aspects of the project.
For this reason, Northern Powergrid set up a workshop on 25th March 2011 to exchange information and best practice on customer engagement between smart grid projects and learn from other national experts. You can use the links below to access the individual presentations given on the day. Please note that each presentation remains the property of the named organisation.
The workshop was attended by;
Network operators and energy suppliers;
- Northern Powergrid
- British Gas
- Western Power Distribution
- National Grid
- RWE npower
- Scottish Power
- Electricity North West
- Scottish and Southern Energy
- E.ON
Other companies and opinion formers;
- Ofgem
- ELEXON
- emeter
- University of Oxford
- Frontier Economics
- Department of Energy and Climate Change (DECC)
- National Energy Action
- Consumer Focus
- Sustainability First
- Energy Saving Trust
- Flexitricity
- GE
- Which?
