Heat Pump Survey Results
Overview
This report provides an overview of the responses recevied from the 120 participants from the project trial who had a heat pump installed.
The heat pump survey was designed to investigate customer experiences of the transition to the new heating system. This included the effects of the new system on temperature set points and the number of rooms being heated in the home, as well as how the customers experienced the changeover. Customers were also asked to reflect on how well they understood the new system and how confident they were in interacting with the new heat pump compared to their previous heating system. These questions were designed to identify patterns of user confidence, understanding and heating regimes across socio-demographic groups. The survey also enables integrated analysis of energy use data and these variables.
