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Throughout the course of the project, our valued associates supported the Customer-Led Network Revolution by providing their expert insights, advice and guidance.


National Energy Action (NEA) is the UK’s leading fuel poverty and energy efficiency charity. NEA worked with Durham University on the project’s social science research, generating valuable insights and analysis from face-to-face interviews with 250 customers and 1,250 online interviews. The resulting dataset is one of the largest qualitative studies of consumer energy practices ever recorded. Visit

Sustainability First is the UK environmental think-tank for practical sustainable energy policy development. A registered charity with expertise in energy efficiency, smart metering, smart energy tariffs and demand side response, it advises on commercial, regulatory, policy and consumer issues, as well as tariff design and commercial interactions through the value chain. Visit

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