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Document Number CLNR-L047

Date Posted 1-Oct 2013

CLNR 2013 National knowledge sharing event: Results from our customer trials


The Customer-Led Network Revolution team welcomed more than 100 delegates, from across the UK’s energy sector, to our 2013 national stakeholder knowledge sharing event.

Attendees packed into the venue in Westminster, London, to hear the latest findings from our trials with more than 12,000 electricity customers. The capacity crowd included Ofgem, National Grid, UK distribution network operators and energy suppliers, academics and organisations such as Energy UK and Consumer Futures.

Phil Jones opened the proceedings with a presentation on what CLNR means for Northern Powergrid and for GB electricity customers. Our partners from British Gas, Durham and Newcastle Universities, then took to the stage to share some early observations and analysis on the data collected so far.

Several of the projects key themes and initiatives were discussed throughout the day including; time of use tariffs, demand side response and customers attitudes towards smart technology like in-home displays and smart meters. Durham University presented its latest findings on consumer behaviour, taken from hundreds of face-to-face interviews with electricity users from across the Northeast and Yorkshire.

A series of lively Q&A sessions demonstrated the level of interest in our project and the event concluded with an expert panel of speakers from the industry and academia, who were asked to reflect on what they had learnt throughout the day.

You can download and share the slides presented on the day from this page. Alternatively, you can watch videos of the individual speaker sessions on our YouTube channel using the links below;

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